COMMUNICATION AND COLLABORATION – Unicomp

COMMUNICATION AND COLLABORATION

In today’s digital age, having great communication and collaboration capability is a commercial imperative. Every day, companies work with customers, employees, and partners who are either located far away or spend most of their time in the field.

Collaboration is not just about people working remotely, is not just a matter of technical solutions. It’s about ensuring your employees get work done efficiently, securely, productively and seamlessly, wherever they are and whatever device they are using.

Choosing technologies that are right for your organization involves complex analysis and careful decision-making. We work with market-leading communication and collaboration technology vendors and having expertise in the complete infrastructure lifecycle, we offer a flexible suite of solutions and services to meet your specific needs, budgets, security requirements and operating objectives.

Audit

We help you understand your complete environment, explore the opportunities to improve and move forward with confidence.

Design

We help you design, optimize and enhance your infrastructure to set your business for success.

Delivery & Installation

We simplify the deployment process and help you launch new solutions with minimal disruption to your business.

Support

We offer a full support approach in managing your IT infrastructure throughout the technology lifecycle.

Training

We enable you to seamlessly adapt to technology change through comprehensive trainings.

We design, deploy and support the whole stack of communication solutions, from Voice-over-IP (VoIP), audio, video, web conferencing, instant messaging and non-real-time communication services to enterprise-grade email platforms. Starting at the design phase and supporting customers well into post-deployment, our professionals ensure that it delivers real benefits to your business.

If you require a communications and collaboration solution that could help your business save time, money and IT resources, get in touch to discuss which communication and collaboration options can make your business more productive.

SOLUTIONS WE OFFER

We deliver mission-critical solutions that make your business more productive and competitive.

IP Telephony

With IP telephony solutions, your lines no longer go through the traditional network. Voice over IP technology allows voice communications to be transmitted over private networks or the internet. It extends common voice communications services to all of your employees in their workspaces, no matter how close or far they are located.

Integrating VoIP with the IP network enables new voice services not just for the end-user but also for the network systems. The benefits of IP telephony in corporate environments are numerous, including better user efficiency, simple implementation of changes, internal telephony management, an easier connection of different locations to each other, and a possibility of CRM and ERP systems integration.

Having the field experience, technical expertise, and end-to-end support capabilities, we provide expert consultation and management services in all IP Telephony matters – from IP-PBX, VoIP, and SIP solutions to full system design and installation to meet your specific business needs.

Video Conferencing

With remote work becoming the new normal, more businesses rely on video solution software to communicate. Video conferencing solutions have many benefits for businesses: from reduced travel costs to increased collaboration. Implemented effectively, employees can have much more freedom and flexibility to communicate with their colleagues, partners and clients without compromising on the quality and experience of communicating in person.

We offer video conferencing solutions for all types of businesses and requirements, ensuring your company has the right video conferencing solutions and collaboration systems to meet your needs. We advise, design, supply and deliver video communication solutions that integrate seamlessly with your existing systems and boost up your team productivity.

Call Centers

In business, every contact matters, and phone-based customer support remains one of the most popular support channels. Call center solutions are designed to help businesses be available when their clients need customer service. One of the most attractive aspects of call centers is that they are an efficient, low-cost solution for handling high volumes of clients.

Call Center gives your customer service agents the tools they need to route calls effectively, identify important clients and access relevant data. Advanced metrics and the ability to track communications data will aid to optimize your response times and focus on the entire customer journey.

With all the solutions available on the market, we will guide you through designing, implementing, and managing a call center solution that matches your business needs – increasing customer satisfaction and boosting your business agility.

Contact Centers

Today customer expectations are higher than ever. Customers today leverage new channels of communication and want to interact with the businesses, the way they interact in everyday life. This increases complexity, with a need to monitor, track, and respond to these interactions across multiple channels.

With the right contact center infrastructure in place, you can gain a lasting foundation for achieving optimal customer experiences and take advantage of improved business processes. Streamlining your contact center workflows leads to increases in cost savings, customer satisfaction, and support team productivity.

We’ll help you design, implement and manage contact center technology that boosts productivity and agility — and strengthens customer loyalty in the process.

Collaboration

Collaboration tools aren’t just a convenience — they’re a requirement for keeping your teams connected and your business competitive.
Collaboration solutions take advantage of the latest technology to improve your existing workflows. With flexible solutions and reliable performance, you’ll support team productivity from any device, in any location, without compromising security.

Each of our collaboration solutions is built around your current needs and future goals. With our technology expertise and deep knowledge of business operations, we design and deliver collaboration strategies that are specific to each customer’s requirements.
Starting at the design phase and supporting customers well into post-deployment, our team ensures that collaboration delivers real benefits to your business.

Accreditations